CHALLENGES

  • The client is known to handle the private medical data of more than 2 million patients and had major data protection and compliance concerns. We had to ensure that the online service would not be vulnerable to cross-site scripting attacks.
  • The client also needed a service that would store information in a secure database and encrypt all data sent to and from users’ web browsers.
  • The client offers patients a large selection of different product models. One of the client’s priorities for the online service was to give it an intuitive navigation structure that would allow patients to find information about their devices easily. The client also needed an easy way to add new navigation options and rearrange existing ones.

SOLUTION

We recommended Adobe Experience Manager as the Content Management System for the client’s proposed online service. We selected AEM based on these features:

  • AEM gives website administrators the ability to build, deploy and maintain desktop and responsive mobile websites from a single interface.
  • AEM delivers cross-platform digital experiences that reach users over desktop computers, mobile devices, digital kiosks, and more.
  • AEM includes an intuitive interface for content creation and management that makes it easy for content creators and editors to manage website content without IT support. The content management interface of AEM works on all devices including smartphones, and provides drag-and-drop functionality for adding text, images and other media to pages.

RESULT

Our work for the client produced an online portal that was an instant success with the client’s patients and website administrators. The portal achieved the following:

  • Enhanced the look and feel of the client’s website to deliver a more modern online experience to patients.
  • Provided the client with an interface that greatly improved content authoring and maintenance.
  • Reduced the burden on the client’s in-house customer service staff by giving patients an easy way to find answers to questions about products.

Learn more about how TA Digital can help you with AEM Implementation

 

Explore Additional Resources

If you’d like to learn more about Adobe Experience Manager, visit our Adobe Practice.

Our Web and Mobile Development services range from initial prototyping and wire-framing to full creation of responsive websites ready to serve tens of thousands of users every day.

Our User Experience (UXD) Practice designs thoughtful, engaging, user-centric websites that drive conversions.

View More Work