PROJECT CHALLENGE

Our client had six business units with individual portals and multiple logins were leading to an inconsistent user experience. Another major challenge was to enhance customer service efficiency by creating a new B2B order management website to encourage cross-selling and upselling opportunities. Our client also wanted to improve personalization through customized access to various product catalogs, pricing and privileges based on user needs.

OUR SOLUTION

Our team conducted multiple client workshops to identify all functional, non-functional and design aspects of the new site. We used various best practices to implement and integrate SAP with the client’s order management data. Our team enabled role-based authentication and user impersonation to resolve order issues quickly, driving more traffic toward online ordering. We leveraged Sitecore DMS, the client’s business teams also gained access to a host of customized and value-added reports.

FINAL RESULT

Our team’s finished project demonstrated visible improvement in site performance, reducing the page loads from 20-30 seconds to only 2-3 seconds. We effectively integrated SAP for real-time order management automated routine activities and reduced order-entry errors. Our client’s customers gained access to information on all devices with no restrictions at the device or browser level led to enhanced customer satisfaction.

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Our Certified Sitecore Experience Platform and Sitecore MVP’s specialize in helping you deliver seamless contextually personalized customer experiences.

We have a successful track record of building SAP Hybris based solutions for B2B, B2C, B2B2C.

Our User Experience (UXD) Practice designs thoughtful, engaging, user-centric websites that drive conversions.

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