Intelligent digital transformation across industries and firms is being accelerated by the adoption of a connected digital business strategy.
Financial institutions can no longer count on traditional pathways of customer engagement and they must deliver personalized omni-channel experiences that bring together self-directed services and open-channel advice. Read more.
Digital innovation puts citizens at the center of the modern state and makes it possible to deliver services with high levels of operational excellence and efficiency with cost-effective processes.
In the current state of digital government, the advent of social media and other collaborative technologies has created new pathways for citizens and businesses to communicate with governments. Let’s look at the 5 pillars of a frictionless government enterprise.
The public sector is under sustained pressure to cut cost of public administration while improving service availability and quality. With the explosion of digital technologies, citizen expectations of government continue to rise in terms of efficiency, speed and convenience of service.
Governments may change every few years but established ways of governance become practices for centuries. Over the years, citizen trust on governments has eroded and public service delivery has been written off as slow, inefficient, and rigid. As a result, the public sector is faced with increasing pressure to evolve and provide more customer-centric services.
Governments across the world are in the middle of a historic transformation as they give up traditional models to embrace digital. Citizens are increasingly relying on digital channels and public service providers are realizing the need to transform their processes, cultures, and capabilities for a digital world.
Governments are often criticized for neglecting citizens. For years, flawed policies and lack of public welfare have been the major talking points for decision makers. But the challenges of today’s digital world are more complex. Traditional definitions of policymaking have changed and governments must be digitally ready to respond to a new generation of hyper-connected citizens.
Digital technologies have touched and transformed all aspects of human life in the last two decades. Retail, travel, banking, healthcare, telecom – the list goes on. As governments across the world give up traditional models in favor of a more citizen-centric approach, digital is now playing a key role in another historic transformation – public service delivery.
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