Salesforce Expertise & Experience

We help our clients increase their customer and vendor engagement across their digital enterprise by implementing suitable ERP & CRM Systems; Microsoft Dynamics Great Plains (GP), Microsoft Dynamics Axapta (AX), Microsoft Dynamics Customer Relationship Management (MS CRM), SAP FICO, SAP HCM, and SalesForce CRM, to learn more click here.

Custom Development

Implementations

Platform Selection

Integrations

SALES

Our tailored Sales Cloud experiences will revolutionize the way you track and convert leads, automate opportunity workflows, and drive revenue growth in both B2B and B2С contexts. Sales Cloud is your powerful tool for tracking sales from lead generation to close won opportunities. With Sales Cloud, you’ll experience:

  • Improved analytical data & reporting.
  • Faster growth of customer base.
  • Streamlined user experience and adoption.

SERVICE

Service Cloud’s platform simplifies and organizes customer service interactions. The case management lifecycle provides the ability to track all customer service interactions. Lifecycle transparency maximizes agent productivity and helps to develop а 360-degree view of your customer. Collectively, these individually-designed platforms empower the collection of precise data, creating а top-of-the-line service experience that allows you to:

  • Provide high-quality customer service.
  • Increase first call resolution.
  • Increase overall customer satisfaction.

COMMUNITY

Community Cloud creates true collaboration between customers, partners, and employees.  The portals of the past are now empowering them to share information and seek solutions. Through the Community Cloud, customers have access to live chats, self-service portals, and forums in which they can truly collaborate, manage their own accounts, and build their own solutions, resulting in:

  • Increased customer loyalty
  • Self-service options for customers
  • Increased collaboration

PARDOT

Pardot provides automation solutions to streamline marketing campaigns. Our approach to marketing automation with Pardot integrates your marketing campaigns with your website, sending direct outreach to targeted prospects, then generating scores based on their interactions that measure their lead qualifications. Through automating and streamlining this В2В direct marketing campaign, you’ll benefit from:

  • Increased website leads and conversion rates.
  • Valuable insights of prospect interest through interaction.
  • Increased marketing team productivity.

MARKETING

Marketing Cloud enables established relationships with prospects and customers through creating individual profiles and developing focused campaigns with full personalization including needs and behaviors. With the ability to track an individual’s journey and subsequently predict optimal channels for а personalized message, Marketing Cloud is efficient and cost-effective.  We have a deep understanding of how to help organizations find a real ROI and metrics for marketing automations and AI.

  • Drive meaningful engagement.
  • Increase understanding of targets.
  • Increase efficiency.

CPQ

Salesforce Configure Price Quote (CPQ) streamlines complicated quoting processes. CPQ removes manual errors and increases the quoting process.  We have members of our team that helped to grow the Conga product and have many use cases around the value of CPQ to many field service teams and manufacturing clients.

  • Automated quoting.
  • Streamlined product selection.
  • Integrated contract management for long-term customer relationships.

Salesforce Services

Implementation Projects

Salesforce Clouds
Online Deployment
Partner Support

Migration/Upgrade Projects

Application Migration
Application Upgrade
Data Mapping
Salesforce Road Map

Integration Projects

Integrating existing Legacy Systems
App Exchange Applications and Bolts
CRM in the Enterprise Ecosystem

Customization Projects

Feature Development
Custom Bolt Development
Accelerators for SF Projects
Utility Development

Support Projects

Salesforce On-Site, In-House, Off-Shore support
24/7 Dedicated Support

Enhancement Projects

Lightning Bolt Development
Feature Development