Salesforce Expertise & Experience

We help our clients increase their customer and vendor engagement across their digital enterprise by implementing suitable ERP & CRM Systems; Microsoft Dynamics Great Plains (GP), Microsoft Dynamics Axapta (AX), Microsoft Dynamics Customer Relationship Management (MS CRM), SAP FICO, SAP HCM, and SalesForce CRM, to learn more click here.

Custom Development

Implementations

Platform Selection

Integrations

COMMERCE

Commerce Cloud stays ahead of the customer’s rapidly evolving preference for personalized and seamless shopping experiences. Build and deliver commerce experiences that fit into any customer journey and stay connected on any device. AI powered insights boost conversions in both B2B and B2C contexts allowing you to:

  • Build commerce experiences quickly.
  • Launch campaigns faster.
  • Create a frictionless purchasing process.
  • Unify catalogs, pricing and products

SALES

Our tailored Sales Cloud experiences will revolutionize the way you track and convert leads, automate opportunity workflows, and drive revenue growth in both B2B and B2С contexts. Sales Cloud is your powerful tool for tracking sales from lead generation to close won opportunities. With Sales Cloud, you’ll experience:

  • Improved analytical data & reporting.
  • Faster growth of customer base.
  • Streamlined user experience and adoption.

MARKETING

Marketing Cloud enables established relationships with prospects and customers through creating individual profiles and developing focused campaigns with full personalization including needs and behaviors. With the ability to track an individual’s journey and subsequently predict optimal channels for а personalized message, Marketing Cloud is efficient and cost-effective.  We have a deep understanding of how to help organizations find a real ROI and metrics for marketing automations and AI.

  • Drive meaningful engagement.
  • Increase understanding of targets.
  • Increase efficiency.

SERVICE

Service Cloud’s platform simplifies and organizes customer service interactions. The case management lifecycle provides the ability to track all customer service interactions. Lifecycle transparency maximizes agent productivity and helps to develop а 360-degree view of your customer. Collectively, these individually-designed platforms empower the collection of precise data, creating а top-of-the-line service experience that allows you to:

  • Provide high-quality customer service.
  • Increase first call resolution.
  • Increase overall customer satisfaction.

Salesforce Services

Implementation Projects

Salesforce Clouds
Online Deployment
Partner Support

Migration/Upgrade Projects

Application Migration
Application Upgrade
Data Mapping
Salesforce Road Map

Integration Projects

Integrating existing Legacy Systems
App Exchange Applications and Bolts
CRM in the Enterprise Ecosystem

Customization Projects

Feature Development
Custom Bolt Development
Accelerators for SF Projects
Utility Development

Support Projects

Salesforce On-Site, In-House, Off-Shore support
24/7 Dedicated Support

Enhancement Projects

Lightning Bolt Development
Feature Development