Self Service Customer Support Portal
Companies spend millions to attract audiences and strategically guide them from awareness through conversion, but what happens when prospects transition to customers? Re-engagement is the key to successful customer relationships – in good times and in trying ones. Robust content models and omni-channel self-service strategies create operational efficiencies through automation and AI to promote brand loyalty while also creating new conversion opportunities.
Read our offering summary to learn how we can:
- Create uniformity of customer service and experience across channels and devices.
- Provide self-troubleshooting capabilities that cater to personal preferences.
- Enable efficient content and experience management for quick, low cost updates.
- Utilize deep learning to aid in searching for illness patterns, fine tuning forecasting recommendations.
- Offer customers intelligent recommendations and increasingly personalized experiences.
About TA Digital
TA Digital is the only global boutique agency that delivers the “best of both worlds” to clients seeking to achieve organizational success through digital transformation. Unlike smaller, regional agencies that lack the ability to scale or large organizations that succumb to a quantity-over-quality approach, we offer resource diversity while also providing meticulous attention to the details that enable strategic success.
Over the past 20 years, TA Digital has positioned clients to achieve digital maturity by focusing on data, customer-centricity and exponential return on investment; by melding exceptional user experience and data-driven methodologies with artificial intelligence and machine learning, we enable digital transformations that intelligently build upon the strategies we set into motion. We are known as a global leader that assists marketing and technology executives in understanding the digital ecosystem while identifying cultural and operational gaps within their business – ultimately ushering organizations toward a more mature model and profitable digital landscape.
Recognized in 2013, 2014, 2015, and 2019 Inc. 5000 list as one of the most successful technology companies in the United States, TA Digital is pleased also to share high-level strategic partnerships with world class digital experience platform companies like Adobe, SAP and Salesforce and possess global partnerships with industry leaders such as Sitecore, Episerver, Elastic Path, BigCommerce, AWS, Azure and Coveo.Talk to one of our experts