The retail industry is rapidly evolving, with changes in consumer behavior, advances in technology, and new business models disrupting traditional ways of doing business. To stay competitive in this environment, you need to shift how you think about your business and adapt to these changes.
One of the key drivers of this change is the rise of eCommerce and mobile commerce. Consumers expect to be able to shop anytime, anywhere, on any device, and retailers need to be able to meet these expectations. This means investing in technology that allows you to provide a seamless shopping experience across multiple channels, from online to in-store.
Another factor driving change is the rise of data and analytics. You now have access to more data than ever before, and by leveraging this data, you can gain insights into consumer behavior and preferences, optimize your supply chain, and personalize the shopping experience. This means you need to be able to collect and analyze data effectively and use it to make informed business decisions.
If you’re in the retail industry, you know that managing everything from inventory to marketing campaigns can be a challenge. The Salesforce Retail Cloud provides a unified platform that helps you streamline your business operations, improve customer engagement, and drive growth. Say goodbye to the headache of juggling multiple tools and systems and say hello to the power of Salesforce for Retail.
Get Ahead of the Game: Statistics for Retail Marketers in 2023
Lost in Translation: Over Two-Thirds of Retailers Struggle to Track Consumers Across Devices
This is becoming increasingly important as consumers use more devices and channels to make purchasing decisions, and retailers need to be able to target them with relevant messaging and promotions.
The Multi-Channel Shopper: 73% of Retail Consumers Embrace the Omnichannel Experience
By prioritizing the omni-channel experience, retailers can differentiate themselves from competitors, build stronger relationships with customers, and drive long-term growth and profitability.
The Power of Online Information: 46% of Shoppers Leverage Inventory Research Before Hitting the Store
Retailers who provide accurate and detailed online inventory information can benefit from increased foot traffic, as well as improved customer satisfaction and loyalty.
Beyond the Basics: Majority of Customers Rank Experience Equal to Products and Services
While product quality and service have long been considered the main drivers of customer satisfaction, a growing body of research suggests that the overall shopping experience is becoming just as important to customers.
If you’re interested in providing a great customer experience at a lower operational cost, our Marketing and Sales specialists will work with you to implement an AI-driven chatbot. Check out this flyer to find out more.
Benefits of Salesforce Retail Cloud
As you look for ways to streamline your business operations, Salesforce for Retail provides a range of features to help manage everything from inventory to customer data, reducing the time and effort required to manage your operations. With all your information in one place, you can improve efficiency and reduce costs, helping you stay competitive in today's market.
- Make data-driven decisions. By capturing and analyzing customer data, such as purchase history, preferences, and behavior, you can use Salesforce Retail Cloud ‘s advanced analytics capabilities to create personalized recommendations and promotions that are relevant to each individual customer. This can help to increase customer loyalty and drive revenue for your business.
- Maintain optimal inventory levels. With Salesforce Retail Cloud, you can gain real-time inventory visibility, allowing you to avoid stockouts and optimize your supply chain. This can help your business reduce costs and improve customer satisfaction.
- Create a seamless shopping experience across multiple channels. With Salesforce Retail Cloud, you can integrate with a range of other technologies and platforms, including social media, eCommerce platforms, and payment gateways, to create a seamless shopping experience for your customers.
The Bottom Line
Salesforce is known for its flexibility, scalability, and range of features that help businesses improve customer relationships and grow operations. Salesforce for Retail offers a comprehensive set of solutions that enable retail businesses to efficiently manage their operations and enhance their customer relationships.
With features like real-time inventory management, personalized marketing, and seamless multichannel experiences, retailers can streamline their operations, improve customer satisfaction, and drive revenue growth. The platform is customizable, making it suitable for different retail segments such as fashion, footwear, home goods, and specialty retailers.
Schedule a call with one of our specialists to talk about putting Salesforce for Retail to work for you.
About TA Digital
TA Digital is the only global boutique agency that delivers the “best of both worlds” to clients seeking to achieve organizational success through digital transformation. Unlike smaller, regional agencies that lack the ability to scale or large organizations that succumb to a quantity-over-quality approach, we offer resource diversity while also providing meticulous attention to the details that enable strategic success.
Over the past 20 years, TA Digital has positioned clients to achieve digital maturity by focusing on data, customer-centricity, and exponential return on investment; by melding exceptional user experience and data-driven methodologies with artificial intelligence and machine learning, we enable digital transformations that intelligently build upon the strategies we set into motion. We are known as a global leader that assists marketing and technology executives in understanding the digital ecosystem while identifying cultural and operational gaps within their business – ultimately ushering organizations toward a more mature model and profitable digital landscape.
Recognized in 2013, 2014, 2015, 2019, 2020 and 2021 Inc. 5000 list as one of the fastest growing companies in the United States, TA Digital is pleased also to share high-level strategic partnerships with world class digital experience platform companies like Adobe, SAP, Acquia, commercetools, Sitecore, and Elastic Path.