In 2020, SAP is expected to make a significant change to its ‘Go to Market’ strategy as it pertains to its C/4HANA suite. In 2019, their sales teams had mixed bags with one team selling the CX suite of products and one team selling Sales Cloud & Service Cloud products. Add to the mix another team selling CPQ and SPM.
Confusing, to say the least. This year SAP will refocus on the core of the C/4HANA suite or the ‘3 legs of the stool’ ─ the combination of Commerce Cloud, Marketing Cloud, and Customer Data Cloud. The integration of these three cloud solutions gives businesses all the tools they need to provide differentiated customer experiences across channels and engage their customers with relevant marketing campaigns to convert unknown visitors into loyal customers. Let’s carefully examine each of these core solutions. SAP C/4HANA competes with prominent CRM systems vendors, including Oracle, Microsoft, and Salesforce’s SaaS CRM application.
Read how SAP C/4HANA is a cloud-based customer experience and ecommerce platform that consists of five core component applications. || Talk to our team of experts who will increase your sales by helping you select the right Digital Commerce platform.
SAP Commerce Cloud
The SAP Commerce Cloud solution is a comprehensive commerce portfolio for both B2C & B2B applications. The solution consists of 3 main features:
- The omnichannel storefront that gives customers a consistent view of products and services across all of their devices.
- The central product content management user interface helps manage products and catalogs in one intuitive place across all shopping channels.
- The experience management tool (Smart Edit) an easy to use drag & drop content creation tool to change or edit content across all channels quickly.
SAP Marketing Cloud
The SAP Marketing Cloud solution is a truly intelligent enterprise marketing solution. It provides marketers data-driven customer profiles and helps them create focused, in-the-moment marketing to target the audiences with relevant experiences. Marketers have the power to capture and manage customer profiles across all channels and get real-time insights into their behavior ─ on a single screen.
SAP Customer Data Cloud
The SAP Customer Data Cloud solutions enable businesses to convert unknown visitors into known, loyal customers by engaging with them across different channels and devices. The solutions also help build customer trust by demonstrating transparency in processing their data while giving them full control of their profiles, preferences, and consent settings. This provides a truly permission-based, first-party customer data trusted experience across all channels.
Work with TA Digital
We have purposefully adjusted our SAP GTM strategy, resources, talent pool, and certification training plans to perfectly align with SAP’s new focus on these three core solutions within the SAP C/4HANA suite. This shift in strategy has resulted in a very experienced team of resources and subject matter experts with the technical and strategic knowledge to help enable true digital transformation leveraging these three powerful customer experience solutions.
Want more insights like this?
We’re on a mission to provide businesses like your’s customer experience, digital marketing, and commerce tips, tricks, and industry-leading knowledge to help you build a great brand. Don’t miss a post. Sign up for our biweekly newsletter.
Get Help from Our Experts
Over the past 20 years, we have completed thousands of digital projects globally. We have one of the largest and deepest multi-solutions digital consulting teams in the world. Our Commerce Martech services can help you deliver effective multichannel commerce campaigns that increase sales. We can help you deploy chatbots to serve as a concierge for your customers, providing them with a high touch personalized shopping experience and seamless low-cost customer journey. Talk to our team of Digital Commerce Experts today.
DesignRush has recognized TA Digital as a top eCommerce Agency.
About TA Digital
TA Digital is the only global boutique agency that delivers the “best of both worlds” to clients seeking to achieve organizational success through digital transformation. Unlike smaller, regional agencies that lack the ability to scale or large organizations that succumb to a quantity-over-quality approach, we offer resource diversity while also providing meticulous attention to the details that enable strategic success.
Over the past 20 years, TA Digital has positioned clients to achieve digital maturity by focusing on data, customer-centricity and exponential return on investment; by melding exceptional user experience and data-driven methodologies with artificial intelligence and machine learning, we enable digital transformations that intelligently build upon the strategies we set into motion. We are known as a global leader that assists marketing and technology executives in understanding the digital ecosystem while identifying cultural and operational gaps within their business – ultimately ushering organizations toward a more mature model and profitable digital landscape.
Recognized in 2013, 2014, 2015, and 2019 Inc. 5000 list as one of the most successful technology companies in the United States, TA Digital is pleased also to share high-level strategic partnerships with world class digital experience platform companies like Adobe, SAP and Salesforce and possess global partnerships with industry leaders such as Sitecore, Episerver, Elastic Path, BigCommerce, AWS, Azure and Coveo.
According to a recent research, 83% of US consumers have made a purchase on Amazon in the last six months. More shoppers than ever before are choosing ecommerce. Retail has gone online, and ecommerce has forever changed the buying behavior of customers across the globe.
Joseph Brannon 25 min read