Customer Relationship Management in a D2C World


Research shows that 89% of consumers stop buying from businesses that lack transparency. Transparency is the key to your CRM success, but how do you demonstrate it?

The first step is to eliminate the middlemen and speak to consumers directly. D2C allows you to communicate with your customers to build organic, long-lasting relationships.

In our eBook, Managing Customer Relationships in a D2C World, we will cover:

  • The importance of engaging with your customers in today's marketplace
  • What customers expect out of a relationship with a brand
  • The importance of owning the customer journey
About TA Digital

TA Digital is the only global boutique agency that delivers the “best of both worlds” to clients seeking to achieve organizational success through digital transformation. Unlike smaller, regional agencies that lack the ability to scale or large organizations that succumb to a quantity-over-quality approach, we offer resource diversity while also providing meticulous attention to the details that enable strategic success.

Over the past 20 years, TA Digital has positioned clients to achieve digital maturity by focusing on data, customer-centricity, and exponential return on investment; by melding exceptional user experience and data-driven methodologies with artificial intelligence and machine learning, we enable digital transformations that intelligently build upon the strategies we set into motion. We are known as a global leader that assists marketing and technology executives in understanding the digital ecosystem while identifying cultural and operational gaps within their business – ultimately ushering organizations toward a more mature model and profitable digital landscape.

Recognized in 2013, 2014, 2015, 2019, 2020 and 2021 Inc. 5000 list as one of the fastest growing companies in the United States, TA Digital is pleased also to share high-level strategic partnerships with world class digital experience platform companies like Adobe, SAP, AcquiacommercetoolsSitecore, and Elastic Path.

Talk to one of our experts