GOVERNMENT PRACTICE EXPERTISE

For nearly two decades, we have been helping traditional businesses transform and create dynamic digital cultures through disruptive strategies and agile deployment of innovative solutions. Our government practice is focused on helping government agencies transform public service delivery by replacing legacy systems through the adoption of a citizen-centric digital approach. With extensive digital expertise across industries, we are equipped to help government agencies deliver personalized and self-managed online services to meet the expectations of a digitally empowered citizenry. Schedule a consultation with our Government team today.

The Digital Government Reinventing public service delivery through a citizen-first approach

DIGITIZATION: THE SWEEPING MANDATE-The great divide between the public sector and the private sector is dissolving. The digitally-aware, hyper-connected citizen expects transparent, accessible, and responsive public services.

Delivering for the Digital Union Reinventing public service delivery with a citizen-first approach

THE DIGITAL WAVE IN THE PUBLIC SECTOR- Citizens are increasingly relying on digital channels and public service providers are realizing the need to transform their processes, cultures, and capabilities for this new paradigm.

GOVERNMENT THOUGHT LEADERSHIP

Explore our latest government digital transformation insights.
  • How Customer Experiences are Transforming Government-Citizen Relationships
    How Customer Experiences are Transforming Government-Citizen Relationships
    The digital landscape of today is constantly evolving and government agencies must now find new ways to not just deliver service cost-effectively, efficiently, and securely, but also create relationships based on personalized 1-to-1 experiences. Read our blog to learn how.
  • Why Digital Transformation is Imperative for the Public Sector
    Why Digital Transformation is Imperative for the Public Sector
    The government sector has traditionally been untouched by the pace of technology and digitalization. Services were slow and inefficient. Citizens too were attuned to sluggish and unresponsive systems. But times have changed.
  • The 4 Keys to Digital Government Transformation
    The 4 Keys to Digital Government Transformation
    Digital technologies have touched and transformed all aspects of human life in the last two decades. Retail, travel, banking, healthcare, telecom - the list goes on. As governments across the world give up traditional models in favor of a more citizen-centric approach, digital is now playing a key role in another historic transformation - public service delivery.
  • Reinventing Government Services With a Citizen-First Approach
    Reinventing Government Services With a Citizen-First Approach
    Governments are often criticized for neglecting citizens. For years, flawed policies and lack of public welfare have been the major talking points for decision makers. But the challenges of today’s digital world are more complex. Traditional definitions of policymaking have changed and governments must be digitally ready to respond to a new generation of hyper-connected citizens.
  • Reducing Digital Distress Building a Digital Friendly Government Blog Banner Image
    Reducing Digital Distress: Building a Digital Friendly Government
    Governments across the world are in the middle of a historic transformation as they give up traditional models to embrace digital. Citizens are increasingly relying on digital channels and public service providers are realizing the need to transform their processes, cultures, and capabilities for a digital world.
  • How Customer Experiences are Transforming Government-Citizen Relationships
    Reimagining Public Service Delivery in the Amazon Era
    Governments may change every few years but established ways of governance become practices for centuries. Over the years, citizen trust on governments has eroded and public service delivery has been written off as slow, inefficient, and rigid. As a result, the public sector is faced with increasing pressure to evolve and provide more customer-centric services.
  • Building a Digital Democracy A Citizen-First Approach Government Blog Banner Image
    Building a Digital Democracy: A Citizen-First Approach Government
    The public sector is under sustained pressure to cut cost of public administration while improving service availability and quality. With the explosion of digital technologies, citizen expectations of government continue to rise in terms of efficiency, speed and convenience of service.
  • The 5 Pillars of a Frictionless Government Enterprise
    The 5 Pillars of a Frictionless Government Enterprise
    In the current state of digital government, the advent of social media and other collaborative technologies has created new pathways for citizens and businesses to communicate with governments. Let’s look at the 5 pillars of a frictionless government enterprise.

THE CASE FOR DIGITAL GOVERNMENT TRANSFORMATION

IMPROVED CITIZEN SATISFACTION

Citizen expectations have changed and today’s hyperconnected citizens expect public service delivery to match the standards of private enterprises.

INCREASED OPERATIONAL EFFICIENCY

A digital approach can help government agencies drive improved internal efficiency by enabling better collaboration, enhanced process management, and seamless information sharing.

EASY ACCESS TO VALUABLE INFORMATION

Citizens can have full access to government services from mobile devices from anywhere, anytime. With an omni-channel approach, all channels of interaction can be integrated to deliver high-quality, accurate and targeted services.

CITIZEN EMPOWERMENT

Government agencies must put themselves in the shoes of citizens and empower them by providing self-managed online services.

DATA-DRIVEN EXPERIENCES

A digital-first approach can enable government agencies to use citizen data to craft relevant experiences and deliver personalized services proactively.

ESTABLISHING LONG TERM RELATIONSHIPS

By adopting digital and facilitating broader citizen engagement, government agencies can deliver personalized interactions to develop long-term relationships based on authenticity.

GOVERNMENT SOLUTIONS

Digital Strategy

Identifying the gaps in government-citizen engagement by conducting detailed audits and transforming experiences through personalization and digital optimization.

Content Management & Commerce

Delivering a continuous, consistent, and unbroken citizen experience by employing data & identity management, and process management.

Open Source Solutions

Deploying Drupal across the government enterprise to orchestrate seamless omnichannel experiences and nurture positive citizen sentiment by leveraging data and analytics.

Consumer Product Consultancy

Providing the tools, strategy, and expertise to expedite the achievement of digital marketing goals through flawless execution and digital marketing support.

Digital Strategy

Identifying the gaps in government-citizen engagement by conducting detailed audits and transforming experiences through personalization and digital optimization.

Content Management & Commerce

Delivering a continuous, consistent, and unbroken citizen experience by employing data & identity management, and process management.

Open Source Solutions

Deploying Drupal across the government enterprise to orchestrate seamless omnichannel experiences and nurture positive citizen sentiment by leveraging data and analytics.

Consumer Product Consultancy

Providing the tools, strategy, and expertise to expedite the achievement of digital marketing goals through flawless execution and digital marketing support.

STRATEGIC PARTNERSHIPS

Successful projects are delivered through excellent alignment and execution with strategic partners