Breaking the CX Code: Secrets of Customer Experience Strategy

Breaking the CX Code: Secrets of Customer Experience Strategy

Brand-customer relationships have changed and the importance of becoming an experience-driven business can no longer be overlooked. Customer experience is replacing product and price as the key differentiator, and according to a recent report, over two-thirds (67%) of customers are willing to pay a premium for superior experiences. Additionally, 80% of customers say the experience a company provides is just as important as its products and services, and 67% say their standard for good experiences are higher than ever.

How can organizations build strategies that engage and delight customers at every touchpoint in their engagement journey? Download our ebook to learn:

  • The four pillars of customer experience
  • The benefits of a good customer experience
  • The secrets to an effective customer experience strategy
About TA Digital

TA Digital is the only global boutique agency that delivers the “best of both worlds” to clients seeking to achieve organizational success through digital transformation. Unlike smaller, regional agencies that lack the ability to scale or large organizations that succumb to a quantity-over-quality approach, we offer resource diversity while also providing meticulous attention to the details that enable strategic success.

Over the past 20 years, TA Digital has positioned clients to achieve digital maturity by focusing on data, customer-centricity and exponential return on investment; by melding exceptional user experience and data-driven methodologies with artificial intelligence and machine learning, we enable digital transformations that intelligently build upon the strategies we set into motion. We are known as a global leader that assists marketing and technology executives in understanding the digital ecosystem while identifying cultural and operational gaps within their business – ultimately ushering organizations toward a more mature model and profitable digital landscape.

Recognized in 2013, 2014, 2015, 2019 and 2020 Inc. 5000 list as one of the most successful technology companies in the United States, TA Digital is pleased also to share high-level strategic partnerships with world class digital experience platform companies like Adobe, SAP and Salesforce and possess global partnerships with industry leaders such as Sitecore, Episerver, Elastic Path, BigCommerce, AWS, Azure and Coveo.

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